HIRE TERMS & CONDITION

1- YOUR CONTRACT

When you confirm the booking over the web page, you accept the conditions set out in this rental agreement. Please read this agreement carefully; if there is anything you do not understand or do not agree with, please ask Booking Camper srl.

2 - BOOKING CONFIRMATION AND PAYMENT

An initial paymet of 20% is required to confirm the booking. A binding contract for the hire will come into existence when Booking Camper srl issues your booking acceptance. You must pay the balance of you hire on the delivery day. You can pay it by credit/debit cad (Visa, Mastercard or Diners club) or by cash (no more than € 2990,00). On delivery day a Insurance excess deposit of € 1000,00 by credit card is also required to be held against any loss, damage to the motorhome (externally or internally) costs or insurance claim as described in these terms and conditions. If there are no deduction required from your deposit, it will be returned in 10 working days after the end of the hire period.

3 - CANCELLED BOOKING AND PERIOD OF HIRE NOT USED

No refund are due in th case that the costumers for personal reasons leave later or return aerlier than previously booked. In the case of cancelled booking, all cancellations must be notified in writing to Booking Camper srl, but please call Boking Camper immediately to inform us as this will improve the chances of rehiring the motorome.  If the booking is cancelled up to 31 days before the hire, the initial payment of 20% will be withhold. If the booking is cancelled between the 30th and the 16th day prior to the expected hire dates, a penalty of 50% of the total reservation amount will be charged. If the booking is cancelled after the 16th day prior to the expected hire dates, the entire sum shall be forfeited. In any case, a fee of € 100,00 will be withheld to cover costs. Date of cancellation is taken as the date that the written cancellation request is received (working days only).

4 - COLLECTION AND DELIVERY TIMES

Unless otherwise agreed with Booking Camper srl, the motorhome will be available on the day of collection from the agreed locaion at 03:00 pm and must be redelivered back to the agrred location by 10:00 amon the last day of hire. A full had over session will be donebefore you take the motorhome and any damage etc noted on the rental agreement. Note that contract signing and vehicle instruction can take up to an hour. On return, vehice inspection can also take up to 1 hour. Last return can have asignificant impact on th next hire so the company must be promptly informed of any expected delay. If you fail to retun the motorhome on time, you may be liable to an extra chargeat the discretion of Booking Camper srl but tipically € 52,00 after 30 minutes plus any additional cost incurred by Booking Camper as result. Three times the normal daily fee will be charged for each day of late return plus any additional costs incurred by Booking Camper as result. There are no refunds for motorhomes returned early.  
 

5 -  PRICES INCLUDE

Motorhome rental, vat, 24hr vehicle breakdown Assistance, 2x gas bottle (one full and the other one not full), chemical liquids, roll out sun awning, bike rack and vehicle comprehensive insurance with limited liability (€ 1000,00) are included in rental prices. Bed linen, towels, pillow and kitchen kit are not provided with the motohome as standard. If you specifically require these items or are travelling from abroad, please enquire about availability. Other extras can be booked at the second stage of theooking process. If there is anything that you require but we don't offer, please sk and we will do our best to provideit (an additional ost may apply.)

6 - IDENTIFICATION REQUIRED ON COLLECTION MOTORHOME

Driver (s) must present their own full valid driving license (with 3 years driving experience), valid passport, valid International Driving Permit (if you are not UE citizen), credit card, return flight/train ticket. If you are not sureyou can comply the identification please contact us in advance. All our motorhomes are a standard car license (3500 kg).  

7 - TRANSFERS

All transfers must be pre booked. If you have selected a pick up or a drop off locations, you will need to provideu with the following:- AIRPORT (both arrival and departure information required): airport, flight number, exact arrival time, number of people to be transferred, operative mobile phone number.
- BY PUBLIC TRANSPORT: number and location of train/bus station, exact arrival time, number of peoplet be tranferred , operative mobile phone number.

Please consider that in Milan Orio Al Serio BGY, Milano Linate and Milano Malpensa and Brescia we don't deliver the motorhome directly at the airport but it is a transfer service. Please consider that we need 15 minutes for Milano Orio Al Serio transfer, 1 hour for Milano Malpensa, Linate and Brescia transfer. Concerning all other locations, we usually deliver the motorhome directly at the airport (but it depends on arrival flight time so we have to agree with client). If client need other location, please tell us, we will do our best to provide it.
Should you decide to make your own way to the depot, parking facilities is offered for free at the depot for the duration of the rent. Vehicles are parked at own risk.

8 - MINIMUM HIRE PERIOD

Mid season 7 nights (June, July, September), high season 14 nights (August), low and winter season 3 nights.

9 - OFFICE OPENING HOURS

Monday to Saturday from 09:00 to 12:30 and from 15:00 to 19:00
Sunday by appointment only

10 - SMOKING

Any type of smoking in the motorhome is strictly prohibited and any client found in breach of the Terms and Condition will incur a charge of € 500,00.

11 - VEHICLES COLLECTION AND RETURN

All hire start at 15:00 hours on the day the hire commences and all returns are to be completed by 10:00 hours. We can alter these times but prior agreement only. The vehicle is delivered to the costumer washed, clean and disinfected by our depot and must be returned in the same condition and with the waste water tanks completely empty. At the conclusion of the hire, the vehicle will be checked out and any damage, not present at the start of the hire will be noted, the hirer will be asked to sign a form that no accidents are taken place, involving the hire vehicle during the period of rent.

12 - PETS

The acceptance of pets in the motorhome will be by agreement with Booking Camper srl. Booking Camper do welcome pets, so please check out before booking what pets motorhomes are available and an additional charge of € 85,00 will be charged per hire (to disinfect the motorhome).

13 - AVAILABILITY AND EVENTS BEYOND BOOKING CAMPER CONTROL

Unfortunately events beyond Booking Camper srl control, occasionally affects bookings. Every effor will be made to supply the motrhome model requested, but Booking Camper srl reserve the right to vary models, give alternative models with equivalent or similar specifications to those advertised or booked, without giving prior notification and without applying extra charges. If no motorhomes/vehicles are available for any reason beyond our control or if we are unable to supply an alternative vehicle, the hire company reserves the right to refund all payments made without further liability.

14 - INSURANCE/ COLLISION DAMAGE WAIVER

Motorhome come with fully comprehensive vehicle insurance with a limited liability. The standard vehicle insurance excess is € 1000,00 per damage. The excess of € 1000,00 must be deposited by credit card on taking possession of the motor caravan and will be returned after suitable control by the lessor. Collision Damage Waiver/Excess Protection cover for damage to the vehicle, fire and theft insurance with a minimum of € 1000,00 per damage. Radios, TV and any other removable accessories are not insured against fire and theft. Overhead damage, vehicle keys, damage to tyres (including punctures, blow outs), windscreens, wheels alloy, wheel rims/trims, upholstery are not covered by the vehicles insurance, the hirer is liable for the full cost of repair and parts, this must be paid on return of the vehicle. Damage to the interior furnishings and utilities, caused through negligence and lack of care are to be borne by the costumer who hereby authorizes Booking Camper srl to withold the amount needed to make good said damage above, though always allowing for adjustment. The vehicle insurance will not cover if the motorhome is stolen with its keys or if the keys are lost/miss placed. Full cost of vehicle will be down the hirer. In the case of breakdown or malfunction the rental company will authorize refunds if you will provide a valid receipt from a vat registered company and faulty parts are returned back to the lessor. The rental company is not responsible for additional charges arising from breakdown or accidents. Our liability is limited to the replacement of the vehicle, subject to availability, or supply an hotel if possible, or refund hire charges for any days lost due to vehicle malfunction. All decisions regarding refunds are at the sole discrection of the rental company. The hirers attention is drawn to the need fot the engine fluid levels to be checked on a daily basic, tyre pressures and the vehicle to be used in the manner for which it is intended. If an breakdown or/and accident is caused by the driver/hirer no refund for any day lost will be given.  


15 - YOUR RESPONSABILITIES

  1. You must look after the vehicle andthe keys to the vehicle. You must always lock the vehicle when you are not using it and sure any security device fitted to or supplied wit the vehicle. You always must protect the vehicle againts bad weather , which can cause damage. You must take sure that you use correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches. It is your responsibility to leave the motorome parked in a safe place. No responsibility can be accepted by Booking Camper srl as result of negligence (theft or vehicle damages caused by others).
  2. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any lega right over the vehicle. You must let Booking Camper know as soon as you become aware of a fault in the vehicle. You must not let anyone work on the vehicle without Booking Camper permission. If we give you the permission, you will only be refunded if you have a receipt for the work (correctly completed).
  3. No billboards shall be displayed on the vehicle to not compromise the vehicle paint. In case of negligence we will charge € 1000,00. The costumermust take proper care of the vehicle and use due diligence when using it and especially must not allow the motor caravan to be used to propel or tow other vehicles, in competitive races, time trials, or ay other form of speeding, in violation of any costums or tax law andthe highway code; the vehicle to be driven by anyone other than the costumer unless previously authorized to do so by the company or when under the influence os alcohol, drugs, narcotics, barbiturantes or any other substance tha diminishes consciousness and one's capacity to react. Moreover the vehicle must not be taken abroad unless with the authorization of Boking Camper srl.
  4. Insecure loads, loading and overloading shall be the responsibility of the hirer. It is also the hirer responsibility to ensure that all items inside and outside the vehicle are loaded safely and correctly , ad that the place stored is fit for purpose, and that no items/object are going to fall out or hurt or cause damage  to someone or something. Any damage or injury etc cause will be down the hirer. The rental company will not accept any liability for this.  Negligence damage will be at a full cost to the hirer.
  5. Beforeyou bring back the vehicle you must check that you have not left any personal belogings in the vehicle and itis your responsibility to check that the vehicle is as clean as when you collected it. In our depot there is no cleaning service you can use; you must clean the motorhome before you return it.
  6. All fine and costs (including court costs) for parking, traffic or other offences, congestion charges (including any cost which arise if the vehicle is clamped). You must pay the appropiate authority any fines and costs if and when the authority demads this payment. If you do not, you will be responsible to pay any costs and rwasonable administation charges which arise when Booking Camper deal wit these matters.    


16- CLEANING, FUEL AND GAS

When you collect the motorhome, it is clean inside and outside, and it is supplied with clean water tank full, grey water tank and cassette empty. I has to be returned clean inside (no rubbish or food must be in vehicle) and with the waste tanks in the same condition: empty. In case of non-compliance we will charge € 85,00 for the inside cleaning, € 10,00 for the grey water tank and € 50,00 for the cassette tank. The vehicle is delivered with full diesel tank and must be returned full; if it won't be returned full , the costumer  will have to pay € 160,00 if the tank is completely empty, € 100,00 for missing half tank and € 50,00 if missing a quater tank. Concerning gas, we will provide one full cylinder gas and 1 not full cylinder gas (level left from the anterior client). The two cylinder gas are included in the rental price therefore the costumer has not to refuel it. Should you need to replace an empty bottle during the cost of your hire, it is your responsibility. Very important: every European Country has different for connecting the cylinder gas so if you need to buy a new one abroad, consider that you also need to buy an adaptor.

17- PRIVACY:

I hereby authorised "BOOKING CAMPER S.R.L." to collect and keep the data on individual and/or legal persons in accordance with law N° 675/96 (in Italy). The data may be deleted or altered upon request by sending a letter to "BOOKING CAMPER S.R.L.".

Jurisdiction for any disputes arising from this hire contract lies with the Court of Bergamo.





Booking Camper Fly & Drive Camper Valtesse Noleggi srl
Via Angelo Mazzi, 38
24018 Villa d’Almè
Tel./Fax +39 035.296386
info@bookingcamper.com

REA 365001
Capitale Sociale € 10.000,00 i.v.
Registro Imprese di BG
nr. 03284940164

P.IVA 03284940164

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